Developing Quality Technical Information: A Handbook for Writers and Editors
Developing Quality Technical Information: A Handbook for Writers and Editors
Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organisation, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, 3rd Edition is an indispensable resource for the future of technical communication.
The full text downloaded to your computer
With eBooks you can:
- search for key concepts, words and phrases
- make highlights and notes as you study
- share your notes with friends
eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.
Upon purchase, you will receive via email the code and instructions on how to access this product.
Time limit
The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
- eBook (Kortext ePub) 45,15 €
Produktdetails
Artikelbeschreibung
The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More
Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time.
You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.
Coverage Includes
- Advocating for users throughout the entire product development process
- Delivering information in an ordered manner by following progressive disclosure techniques
- Optimizing content so that users can find it from anywhere
- Streamlining information for mobile delivery
- Helping users right where they are
Whether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.
- Thoroughly revised and updated
- Extensive new coverage of self-documenting interfaces and embedded assistance
- Updated practical guidelines and checklists
- Hundreds of new examples